This Privacy Policy explains
This Privacy Policy explains how BIGTREE-SALES.com, Inc. and its subsidiaries (“Bigtree,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, mobile applications, and other online products and services that link to this Privacy Policy (collectively, our “Services”), engage with us on social media, or otherwise interact with us online.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Types of information we collected
If you create an online account with us, your contact information and account data (e.g., your name, e-mail address, mailing address, phone number, and password).
- You may provide other profile information (such as date of birth, gender, location, and preferred language).
- Your payment information if you make a purchase through the Services. We use third-party payment processors (such as Klarna) to process your payments. These third parties will collect the information needed to complete your transaction with us, such as credit/debit card numbers, security/CVV codes, and expiration dates. Our payment processors may process your payment information in accordance with their own privacy policies. Bigtree does not have access to your complete payment information.
- Tax-related information, such as your social security number, entity identification number, or VAT registration number (or similar), which we will register and verify if you need to deal with tax-related issues.
- Your communications and contact history with us (such as emails, text messages, service call logs, chats, and instant messages, or communications with our social media channels).
- Other information you choose to provide (e.g., product reviews, forum posts, survey responses, promotional participation, and other user-generated content, including, but not limited to, images you upload).
Where applicable, we may state whether and why you are required to provide us with your Personal Information and the consequences of not doing so. For example, you may be required to disclose certain personal information in order for us to provide you with our services.
In accordance with our Cookie Policy, we may automatically collect information about your use of the Services, including but not limited to:
- Purchase history and saved items (e.g. items you have purchased, items you have added to your shopping cart, items you have removed from your shopping cart or items you have saved).
- Log data and device information (e.g., details about how you use the Services, IP address, date and time of access, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data, and page/product views or clicks).
- Geolocation information (e.g. IP address, browser information, cell phone GPS information, etc.).
We collect this data through the use of cookies and similar technologies such as web beacons and local storage technologies. Please see the Cookie Policy for more information.
- Information we may collect from third parties, including third-party services (for example, if you use your Google, Facebook, Instagram, or Twitter account to link, connect, or sign in to a service) or other sources (for example, contact information) from people who want to invite you to use the Services or brands we work with.
- Contact information (e.g., your name, email address, mailing address, and phone number).
- Social media accounts (such as your Twitter or Instagram account).
How We Use Personal Information
We use personal information for the following purposes or for purposes otherwise stated at the time of collection:
- Providing, maintaining, and improving our products and services. We use personal information to operate, maintain, and provide our services to you. In particular, we will use personal information to fulfill our contractual obligations under our terms of use, such as to allow you to create an account and make purchases through the Services, as well as to allow us to accept payment, deliver your purchases, send you relevant information order information (including order confirmations, invoices, user experience surveys, coupon information, and recall notices, among others) and to process returns.
- Improving, monitoring, personalizing, and protecting our services. We have a legitimate business interest in improving our services and ensuring the safety of our users, including:
-Understanding your needs and interests and personalizing your service and communication experience.
-Sending you technical notifications, security alerts, and support and administrative messages.
-Detecting, investigating, and preventing security incidents and other malicious, deceptive, fraudulent, or unlawful activities to protect the rights and property of Bigtree and others.
-Debugging to identify and fix errors in our services.
-Monitor and analyze trends, usage, and activity related to our services.
- Research and development. We might utilize personal information for research and development endeavors to meet our valid business objectives. This includes the analysis and enhancement of our services and overall business, along with employee training. In the course of these efforts, we may generate or employ aggregated, de-identified, or otherwise anonymized data derived from the collected personal information. To achieve anonymization, we eliminate details that directly identify individuals. The resulting anonymized data may be utilized and disclosed to third parties for lawful business objectives, such as service improvement and business promotion.
- Marketing and Advertising. We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising purposes:
-Direct marketing. As permitted by law, we may send you direct marketing information, such as coupons, sweepstakes, etc., via email or other means.
-Interest-based advertising. We work with advertising partners, including third-party advertising companies (e.g., Google) and social media companies, to display advertisements on the Web. These companies may use cookies and similar technologies to collect information about your interactions with our Services, our communications, and other online services (including the data automatically collected above in accordance with our Cookie Policy) and use that information to deliver advertisements they believe will be of interest to you. This is called interest-based advertising. For more information, please visit our Cookie Policy.
Unless consent is required, we will carry out such marketing and advertising in accordance with our legitimate business interests. You can withdraw your consent at any time when we ask for it.
- Compliance and protection. We may use personal information for legitimate business interests to enforce and comply with our terms and policies and to protect us from legal claims or disputes, including:
-Protecting our, your, or others' rights, privacy, safety, or property (including by bringing and defending legal claims).
-Reviewing our internal processes for compliance with legal and contractual requirements and internal policies.
-Enforcing the terms and conditions of the Managed Services.
-Preventing, identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyber attacks and identity theft.
Certain processing may also be required to comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from public authorities, and other legal obligations (e.g., maintaining transaction records).
How We Share Personal Information
We share personal information as described below or as otherwise set forth in this Policy:
- Personal information is shared between Bigtree and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Companies and individuals who help us deliver products to you, such as payment service providers, logistics professionals, repair and assembly providers, and delivery and freight companies.
- Professional service providers who help us run our business and provide support services to us, such as marketing companies (including email providers and mobile marketing providers), software vendors, and consultants.
- Advertising partners, including for interest-based advertising purposes as described above.
- If you submit a product review or post content in other public areas of our Services, we will share this information publicly on our Services.
- If you choose to use an integration that we offer on our Services, such as sharing your location through our Google Maps integration, we may share certain information with the integration partner.
- We may also share, collect, and process information with third parties, such as Klarna and/or your chosen payment plan or payment provider, who will independently process your information in accordance with their own privacy statements.
- We may disclose personal information if we believe the disclosure complies with or is required by any applicable law or legal process, including lawful requests from public authorities to meet national security or law enforcement requirements.
- We may share personal information, property, and security with our users, the public, or others if we believe that your behavior is inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe that it is necessary to protect Bigtree's rights.
- We may share personal information with our attorneys and other professional advisors if necessary to obtain advice or otherwise protect and manage our business interests.
- We may share personal information in connection with negotiations relating to mergers with other companies, the sale of company assets, financing, or the acquisition of all or part of our business.
- We may anonymize your personal information and share such anonymized information with third parties for any purpose permitted by applicable law.
Blogs, Reviews, and Forums
From time to time, the Services may provide publicly accessible blogs, comments or forums. Any information you provide in these spaces may be read, collected and used by others who visit them. To request removal of your information from a blog, customer review or forum, please see the "Your Privacy Rights and Choices" section below. Please note that in some cases we may not be able to delete your information.
Social Media
When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our website and device applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.
Our Security Measures
We employ suitable technical and organizational measures to safeguard your information against unauthorized use, disclosure, and loss. In specific sections of our website, we utilize encryption technology, including current industry-standard protocols, to secure the transmission of personal information over the Internet. If you have any inquiries regarding the security of your information, feel free to contact us.
We recommend that you take reasonable precautions to protect your password and computer to prevent unauthorized access to your account. If you're using a shared computer in a public setting, please ensure to log out of your account and close your browser window.
Children's Privacy
We intend to fully comply with American and international laws respecting children's privacy including COPPA. The Service is not directed to children, and we do not knowingly collect information from children under 13. If you are a parent or guardian and believe that we have information about your child, please contact us immediately.
Your Privacy Rights and Choices
Modify your account information. If you have a Bigtree account, you can view and update certain account information by logging into your account. You may also contact us to request that your account be deleted. If we delete your account, you will not be able to access it.
Opt-Out of Marketing Communications. You can stop receiving direct marketing messages from us at any time by updating your preferences here or by clicking on any "unsubscribe" link in any marketing message you receive from us. It may take up to 48 hours to process your request and update our systems. If you ask us to stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information). If you use more than one name or e-mail address when communicating with Bigtree or using the Services, you may continue to receive communications from us to any name or e-mail address not specified in your opt-out request.
Online Tracking Opt-Out. You may choose not to have your personal information sold or processed for the purpose of targeted advertising and to limit interest-based advertising, as described in our Your Privacy Rights and Choices.
Opting Out of Text Messages. You may opt out of receiving text messages from Bigtree by choosing to unsubscribe when you receive such messages. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relationship.
Opt Out of Mobile Push Notifications. With your consent, we may send push notifications to your mobile device. You may deactivate these messages at any time by changing the notification settings on your mobile device.
Personal Information Requests. Depending on your location and the nature of your interaction with our Services, you may request the following information related to your personal information:
- Information about how we collect and use your personal information. We have made this information available to you without your request by including it in this Privacy Policy.
- Access to a copy of the personal information we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, easy-to-use format.
- Correct inaccurate or outdated personal information.
- To delete personal information that we no longer need to provide our services or use for other legitimate purposes.
- Other rights, such as to object and request that we restrict the use of your personal information, and, where applicable, you may withdraw your consent.
To exercise the above rights:
- Visit our "Your Privacy Rights and Choices" section.
- Contact us at ecom@bigtree-sales.com.
Before responding to your request, we may verify your identity by matching any requested identifying information you provide with information we have about you. Depending on your jurisdiction, you may designate an authorized agent to make a request on your behalf. We will require the authorized agent to have written authorization confirming such authorization.
Bigtree will never discriminate against you for exercising any of these rights, but you may lose access to certain features or the ability to interact with certain programs or offers as a result of changes to the personal information Bigtree has access to after complying with your privacy request.
Right to Complain. You may make these requests to us by emailing us at ecom@bigtree-sales.com or calling us at 626-672-0048. If we receive a request from an authorized agent, we may ask for evidence that you have provided the agent with a power of attorney or that the agent has valid written authorization to submit a request to exercise your rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.
Your California Privacy Rights
The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.
California Consumer Privacy Act
In the preceding 12 months, we have collected the following categories of personal information through your online and offline interactions with us: identifiers, commercial information, internet or other electronic network activity information and geolocation data. For details about the precise data points we collect and the categories of sources of such collection, please see the Collection of Information section above. We collect personal information for the business and commercial purposes described in the Use of Information section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:
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Category of Personal Information |
Categories of Recipients |
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Identifiers |
Advertising networks |
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Commercial information |
Advertising networks |
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Internet or other electronic network activity information |
Advertising networks |
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Geolocation data |
Advertising networks |
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Sensory Information |
Audio recordings of customer service calls or messages. |
Notice on Financial Incentives
We provide coupons and discounts to prospective and current consumers of Bigtree. Through our coupons and discounts, some consumers provide us with some personal information (e.g., email addresses) when they opt-in to our coupon or discount programs. As such, under the CCPA, our coupon and discount programs may be considered a financial incentive provided in exchange for the collection and retention of personal information.
We offer these programs to enhance our relationship with you so you can enjoy more of our products at a lower price. There is no obligation to opt-in and consumers may opt-out at any time. The details of each program are contained in each such program offering.
The consumer data received in exchange for your participation is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings and whether and to what extent you opt out of any offerings, but is roughly equivalent to the value of the coupon or discount offered.
Our coupons and discounts are voluntary, and you can opt-in to, or opt-out of, our programs at any time through the same means they are offered, or by contacting us at ecom@bigtree-sales.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at ecom@bigtree-sales.com.