The Bigtree guarantee is simple: provide customers with 100% satisfaction with of our Costway branded items and services. If you are not happy with our service or product or in need of help, drop us an email to ecom@bigtree-sales.com and we won't stop working until you're satisfied.
We offer a 30-day return guarantee:
Bigtree has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Costway to life. If you receive any item not meeting expectation in 30 days from the date of delivery, please contact our service support team. Please refer to our Cancel & Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.
We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.
Bigtree Care
Bigtree.com warranties this product to be free from defects in material or workmanship for a period of One (1) year following the date of purchase, provided that the product is used in a home environment. This limited warranty does not cover failures due to abuse, accidental damage or when repairs have been made or attempted by anyone other than Bigtree.
Bigtree Plus+ members will enjoy an extra one-year warranty.
Bigtree Care warranty is not transferable and cannot be extended to other merchandise. Warranty is only supported for orders that were placed throughout costway.com. The warranty is only valid when the product is used for its intended purpose and under normal use. Defects or damages caused by negligence, misuse, intentional or in accident, modification, or commercial purposes will not be covered by the warranty.
